Question 1

WHO IS WELCOME AT LÙTH?

Accepted Answer

Everybody is welcome. All of our classes are mixed and for 18+.

Question 2

WHAT SHOULD I WEAR TO CLASS?

Accepted Answer

We want you to feel comfortable, so wear your favourite exercise gear and come as you are.

Grip socks are compulsory for safety and hygiene reasons. Don't worry if you don't have grip socks or forget to bring some, as they're available to buy at the studio.

Please also tie long hair back.

Question 3

WHAT CLASS IS RIGHT FOR ME?

Accepted Answer

You can find our class details here.

If you haven’t done reformer before, we recommend attending FOUNDATIONS. SIGNATURE is not suitable for complete beginners. RESTORE is suitable for all levels

Question 4

CAN I COME TO CLASS IF I’M PREGNANT?

Accepted Answer

Yes, subject to the below!

You must check with your GP / healthcare provider first.

RESTORE classes are suitable for pregnant clients. Always let your instructor know before the class starts so they can offer modifications.

If you want to attend a SIGNATURE class, please email us in advance as modifications are not always possible due to the nature of the classes.  
 
Please listen to your body. There is zero judgement if you need to end a class early or take a break - we’re here to support.

You’re also always welcome to continue your training with us by booking a private 1:1 session.

Question 5

HOW MANY REFORMERS DO YOU HAVE?

Accepted Answer

We have 8 reformers and use the Allegro Nextgen Reformer™ by Balanced Body. We believe 1:8 is a safe instructor-to-client ratio to ensure clients are fully supported and trained effectively.

Question 6

ARE YOUR INSTRUCTORS QUALIFIED?

Accepted Answer

Yes! All our instructors are certified reformer instructors. In addition, most of our instructors are qualified PT’s. We’re so proud of our team - you’re in very safe hands.

Question 7

CAN I TAKE PHOTOS / VIDEOS IN THE STUDIO?

Accepted Answer

As much as we love a pre and post-class selfie, photos and videos are only allowed outside of class time. Please also be mindful of other clients and ensure they’re not in shot.

Question 8

WHAT’S YOUR CANCELLATION POLICY?

Accepted Answer

We operate a 12-hour cancellation policy to ensure fair access to classes for all clients.

Classes must be cancelled at least 12 hours before the scheduled class start time. Cancellations made within 12 hours will incur a £5 late cancellation fee. Failure to attend a booked class will incur a £7 no-show fee.

If you are using a class credit or membership:
- Late cancellations will result in the loss of the session and the £5 fee. 
- No-shows will result in the loss of the session and the £7 fee.

All fees will be charged automatically to the payment method on file.

We understand that plans can change. Where possible, please cancel as early as possible to allow another client to take your place.

If you feel comfortable doing so, please let us know if there are any genuine extenuating circumstances which have caused you to miss a class and lose a credit - we will always try to be fair and see what we can do to help!

Question 9

HOW CAN I CANCEL A MEMBERSHIP?

Accepted Answer

Our memberships are a 3 months’ minimum commitment, so can’t be cancelled prior to the 3 months expiring.

To cancel your membership after the 3-month period, please do so through YOGO or email us at hello@luthreformer.com. Please allow sufficient time before your next billing date to avoid being charged before we can process your request.

In special circumstances, we can pause memberships. Please contact us to do so.

Question 10

TRANSPORT AND PARKING

Accepted Answer

There is paid street parking outside and near our studio.

Free parking is available on some nearby streets and also for 2 hours in the Shawlands Arcade car park (ensure a ticket is displayed, though!), which is just under a 10-minute walk away.

Pollokshaws East train station is an approximately 6-minute walk from the studio.

There is also a bus-stop right outside the studio, which links into the city and wider Glasgow.

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